Site map

Online Transactions

Bills, payments and consumption
- Meter reading
- Paying your bill / Bill payment
- 12 drops (fixed monthly quota)
- Duplicate invoices
Contracts
- Change account holder
- Request a supply connection
- Disconnect supply
- Request a connection
- Contracting documentation
Changes to details
- Update bank details
- Update date address details
- Update personal details
Incidents
- Report an issue or a possible fraud
- Claims

Your Service

About your billing
- Our tariffs
- Subsidies and social funds
- E-billing
- Entiende tu factura
Customer services
- Contact channels
- Phone appointment scheduling service
- Map of Construction Work and Incidents
- Inside leak check
Service commitment
- Charter of Commitments
- Customer Counsel
- Service regulations

Your Water

Our role in the urban cycle
- Groundwater
- Drinking water treatment
- Distribution
- Drains and sewers
- Treatment
Quality
- Water quality control
Water care
- Water-saving tips

About us

- Who we are
Our Commitments
- To people
- To the environment
- To innovation and digitalisation

Communication